Terms & Conditions

Terms & Conditions - the essentials

At Influential Events, our Terms and Conditions (“T&C”) outline the legal framework governing the use of our rental services. These T&C delineate the rights and responsibilities of our clients while engaging with our offerings, ensuring a clear understanding of the rental process and obligations involved.
 
Each rental agreement is tailored to meet the unique needs of our clients, whether for weddings, parties, or corporate events. This helps to manage expectations and responsibilities on both sides, providing peace of mind for our customers.
 

Our Terms and Conditions

1.  Definitions

"Company" means The Influential Partnership Ltd. (trading as “Influential Events”), the owner and supplier of the Equipment.

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"Customer" means the person or organisation named in the Booking Details who hires the Equipment.

"Equipment" means the garden games, audio, lighting and AV equipment and associated items, including any accessories e.g. bases, stakes, bags, boards, balls, skittles, mallets, cones and carry cases, leads, stands etc. supplied with them.

"Hire Period" means the 24-hour period during which the Equipment is hired, as set out in the Booking Details.

"Deposit" means the refundable damage/loss deposit set out in the Charges table.

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2.  Hire Period

The Equipment is hired to the Customer for a single continuous period of 24 hours, commencing at the agreed delivery/set-up time and ending at the agreed collection time shown in the Booking Details.

The Equipment must be kept at the delivery address for the whole of the Hire Period and must not be moved to another site, loaned, sub-hired or otherwise passed to a third party.

If the Customer wishes to extend the Hire Period, this must be agreed with the Company in advance and may incur an additional charge.

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3.  Hire Charges and Payment

To secure a booking, the Customer must pay the Deposit (25% of the hire charge — see clause 4) at the time of booking. This holds the Equipment for the Customer on the requested date.

The hire charge must be paid in full no less than 2 months before the start of the Hire Period.

Where a booking is made within 2 months of the Hire Period, both the Deposit and the Hire Charge in full are payable at the time of booking.

All prices include VAT where applicable.

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4.  Damage/Loss Deposit

A refundable deposit of 25% of the hire charge is payable in advance, in addition to the hire charge. The Deposit is held by the Company solely as security against damage to, or loss of, the Equipment during the Hire Period.

Provided the Equipment is returned complete, clean and in the same working condition as at delivery (fair wear and tear will be accepted), the Deposit will be refunded to the Customer in full within 5 working days of collection.

Equipment will be checked and tested upon collection.  Where any item of Equipment is damaged, soiled beyond normal cleaning, inoperable, or not returned, the Company may deduct from the Deposit the reasonable cost of repair, cleaning or replacement (at current replacement value). Any part of the Deposit not used for this purpose will be refunded.

Where the cost of repair, cleaning or replacement exceeds the Deposit, the Customer remains liable for the shortfall and agrees to pay this to the Company within [14] days of being invoiced.

5.  Delivery, Installation and Collection

Free delivery, installation and collection is included within the South Hertfordshire area.

For locations outside South Hertfordshire, delivery, installation and collection is available on request; the Company will confirm availability and any additional charge before the booking is confirmed.

The Customer must ensure that clear, safe access to the set-up area is available at the agreed time, that the ground is suitable and level, and that a responsible adult is present to receive and check the Equipment at delivery and to return it at collection.

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6.  Waiting Time

The first 30 minutes of waiting time at either delivery or collection is free of charge. Where the Company's driver/installer is required to wait beyond 30 minutes — for example because access is not available, no one is present, or the Equipment is not ready for collection — a charge of £40 per hour (calculated pro-rata for part hours) will apply and will be invoiced to the Customer or deducted from the Deposit.

7.  Customer's Responsibilities During Hire

• Use the Equipment only for its intended purpose, in a safe manner, and in accordance with any instructions provided by the Company.

• Ensure children using the Equipment are supervised by a responsible adult at all times.

• Not use the Equipment in a way, or in conditions (e.g. strong wind, heavy rain, or on unsuitable ground), likely to cause damage or injury.

• Keep “weather safe” (non-electrical) equipment secure and, where reasonably possible, under cover or protected overnight if left outdoors.

• Use all non-outdoor electrical equipment outside only in totally dry conditions

• Store all non-outdoor electrical equipment indoors overnight, regardless of weather

• Not attempt to repair, modify or dismantle any item beyond normal packing away.

• Notify the Company as soon as reasonably possible of any damage, fault, loss or injury connected with the Equipment.

8.  Cancellation

If the Customer cancels the booking, the Deposit is always refunded to the Customer in full, as it exists solely to cover damage or loss during hire, which cannot arise if no hire takes place. Refund of the hire charge depends on how much notice is given:

• More than 2 months before the Hire Period — the hire charge is refunded in full.

• Between 14 days and 2 months before the Hire Period — 50% of the hire charge is refunded.

• Less than 14 days before the Hire Period — 25% of the hire charge is refunded.

This reflects the fact that, once a booking is confirmed, the Company turns away other enquiries for that date; the closer to the Hire Period a cancellation is made, the less likely the Company is able to re-let the Equipment and recover the lost booking.

The Company reserves the right to apply the cancellation charges set out above. Where a Customer believes exceptional circumstances apply (e.g. bereavement or medical emergency), they may appeal to the Company in writing; the Company will consider such appeals at its discretion but is under no obligation to waive the charges.

The Company also reserves the right to cancel a booking in exceptional circumstances (e.g. equipment failure, illness, or unsafe weather) and will, in such cases, refund any sums paid by the Customer in full.

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9.  Liability and Insurance

The Company will ensure that all Equipment supplied is clean, safe and in good working order at the start of the Hire Period.

The Company holds public liability insurance. Full details are available on request.

The Company accepts no liability for injury, loss or damage arising from misuse of the Equipment, use contrary to instructions, or use in unsuitable conditions or on unsuitable ground.

Nothing in this Agreement limits or excludes the Company's liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded or limited by law.

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10.  Ownership

The Equipment remains the property of the Company at all times. The Customer has no right to sell, sub-hire, pledge or otherwise dispose of the Equipment.

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11.  Governing Law

This Agreement is governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.